Privacy Policy

1. Introduction

US Gutter Pros ("we," "our," or "us") operates as a lead generation service connecting homeowners with qualified gutter installation professionals. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

When you request a quote or schedule an appointment, we collect:

• Name and contact information (email address, phone number)
• Property address and zip code
• Project details and service preferences
• Preferred appointment dates and times
• Any additional information you choose to provide in comments or messages

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data and similar tracking technologies

3. How We Use Your Information

3.1 Primary Purpose: Connecting You with Gutter Professionals

The primary purpose of collecting your information is to match you with qualified gutter installation professionals in your area. We use your information to:

• Share your contact information and project details with vetted gutter installation professionals in your area
• Enable professionals to contact you directly to schedule consultations and provide quotes
• Facilitate communication between you and the professionals we connect you with
• Follow up on your service request to ensure you were contacted

3.2 Additional Uses

We may also use your information to:

• Improve and optimize our website and services
• Respond to your inquiries and customer service requests
• Send you service-related communications and updates
• Analyze usage patterns and trends
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Sharing with Gutter Professionals

By submitting a quote request or appointment, you explicitly consent to us sharing your personal information with gutter installation professionals. This includes your name, contact information, property address, project details, and any other information you provide in your request.

We may share your information with one or more professionals in your area who are qualified to provide the services you need. These professionals are independent contractors, not our employees, and they operate their own businesses.

4.2 Service Providers

We may share your information with third-party service providers who assist us in operating our website and providing our services, including:

• Web hosting and infrastructure providers
• Email service providers
• Analytics services
• Customer relationship management (CRM) platforms

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Enforcement of our terms and conditions

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you submit a quote request, we typically retain your information for a reasonable period to:

• Complete the matching process with professionals
• Follow up on your service request
• Maintain records for business and legal purposes
• Improve our services

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information. Contact us at support@usgutterpros.com to request access to or correction of your information.

6.2 Marketing Communications

You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Please note that even if you opt out of marketing communications, we may still send you service-related messages about your quote requests.

6.3 Do Not Track

Some web browsers have a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.

6.4 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories and specific pieces of personal information we have collected, and the right to request deletion of your personal information. To exercise these rights, contact us at support@usgutterpros.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand user behavior. Cookies are small data files stored on your device.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@usgutterpros.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: